Ops 571 final exam university of phoenix

Ops 571 final exam university of phoenix

Disclaimer: Answers are in the bold faced italic font.
1.Which of the following is considered a major process flow structure?

• Lead Time
• Fabrication
• Lean Manufacturing
• Project

2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

• Certification is sought by any firm assuming they pay annual dues.
• 2nd Party – where a customer audits its supplier
• 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
• 1st Party – where a firm audits itself against ISO standards

3.Which of the following is ISO 14000 primarily concerned with?

• Quality management
• Time management
• Continuous improvement management
• Environmental management

4. Which is the one correct value stream principle?

• Look for efficiencies in the factory, office, physical, procedural, and technical operations.
• Eliminate waste that stops, slows down, or diverts the value stream.
• Concentrate on speeding up value-adding operations rather than removing waste.
• Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation

6. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?

• MRP (Material Requirements Plan)
• ERP (Enterprise Resource Planning)
• MPS (Master Production Schedule)
• WBS (Work Breakdown Structure)

7.Which of the following is an element that addresses elimination of waste under lean production?

• Kanban production control system
• Production ahead of demand
• Minimized run times
• Group plant loading technology

8. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?

• Level elements
• Future elements
• Past elements
• Cyclical elements

9. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

• Reducing product quality during the assembly process
• Designing products so they can be manufactured by a virtual factory
• Reducing equipment in the production process
• Simplification of the product by reducing the number of separate parts

10. Which of the following is one of the principles of reengineering?

• Quality at the source
• Do not select suppliers on the basis of price alone.
• Have those who use the output of a process perform the process.
• Leverage high cost employees with lower cost employees.

11. Which of the following is a characteristic that can be used to guide the design of service systems?

• Services are all similar.

• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.

12. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

• Risk hedging
• Forward looking
• Efficient
• Agile

13. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

• Trust
• Teamwork
• Task
• Time

14. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

• The service package has the same legal protection available to manufactured goods.
• Manufacturing is far more capital intensive than services.
• The service process and service product can be developed independently.
• The service package is the major output of the development process.

15. A project can be segmented into which of the following? 

• Events
• Sub-jobs
• Work packages
• Success markers

16. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

• Statistical tools
• Decision trees
• Work sampling
• Gap analysis

17. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?

• Product design
• Inoperable equipment
• An employee
• A customer

18. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:

• Economies of shape
• Economies of size
• Economies of scale
• Economies of scope

19. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?

• Operating expenses
• Dividends
• Sales
• Return on investment     

20. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?

• Continuous improvement
• Control charting
• Standard deviation
• Project management

21. Which of the following is usually included as an inventory holding cost?

• Order placing
• Quantity discounts
• Breakage
• Typing up an order

22. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?

• Blocking
• Starving
• Staging
• Buffering

23. In a Gantt chart the vertical axis represents which of the following?

• Time
• Revenue
• Tasks
• Cost

24. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:

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